Policies

This page was last updated on October 10, 2024.

Payment

We accept payment by check and all major credit cards. Course and event fees are due upon enrollment in each activity. Only UNT employees may accept member payments. The staff who work for our satellite classroom partners cannot accept payments for OLLI at UNT memberships or activities.

Dropping a Class & Waitlists

Once an OLLI at UNT activity fills, members are placed on a waitlist in order of enrollment. Members wishing to cancel their participation in an OLLI at UNT activity should contact olli@unt.edu or 940-369-7293 at least 24 hours in advance of the activity. Staff will then notify the next member on the waitlist.

Refunds

OLLI at UNT membership, course, and event fees are non-refundable. OLLI at UNT course and event fees will only be refunded if an activity is cancelled and not rescheduled. OLLI at UNT makes every attempt to reschedule activities that cannot be held at their originally scheduled date and time.

Cancellation Deadlines & Member Credit

Members who cancel their participation in an OLLI at UNT course or event prior to that activity's Cancellation Deadline can request credit for any fees paid. This credit can be applied to a future OLLI activity or membership fee upon member request.

Guests

Non-members may attend one in-person course for free as our guest, as long as space is available. Contact olli@unt.edu or 940-369-7293 to enroll in a course as a guest. This policy does not apply to our special events, local trips, SIGs, or lecture series.

Weather Closures & Cancellation Notices

If UNT closes due to inclement weather, all OLLI at UNT activities will be cancelled until the university reopens. Otherwise, the decision to cancel an activity during inclement weather will be made based on conditions at each classroom location and input from our instructors.

In the event that an OLLI at UNT activity is cancelled or rescheduled for any reason, members will be notified by email. It is important that you provide OLLI at UNT staff with an email account you check regularly.

Public Health & Safety

OLLI at UNT staff follow the health and safety policies put forth by the university. Our classroom and offices on Scripture Street are considered part of the university's Denton campus. The latest information on UNT's policies can be found on healthalerts.unt.edu.

Our satellite classroom partners are responsible for issuing their own health and safety policies.

Show Your ID Card at the Door

All new members will receive an OLLI at UNT ID card and lanyard by mail following registration. Please show your ID card to the host each time you arrive for an OLLI course or event at any of our locations. Until your ID arrives, a printed copy of your registration confirmation email can also be shown as proof of OLLI membership.

Replacement IDs can be requested for a $5 fee. Contact olli@unt.edu if you've misplaced your ID.

Senior Center Access

To access OLLI at UNT courses held at the Keller Senior Activities Center, Flower Mound Senior Center, or The Grove at Frisco Commons, OLLI members must also present proof of senior center membership or purchase a day pass upon entry. For information about each senior center's membership and day pass options, please contact them directly:

Keller Senior Activities Center: 817-743-4370
cityofkeller.com/services/parks-recreation/keller-senior-activities-center

Flower Mound Senior Center: 972-874-6110
flower-mound.com/749/Seniors-In-Motion

The Grove at Frisco Commons: 972-292-6550
friscotexas.gov/1559/The-Grove-at-Frisco-Commons